Exchanges / Returns
Our Promise of Quality
We want you to be 100% satisfied with your new premium hair extensions. Our goal is for your ordering experience to be fun and exciting. We believe that our products are the best and our many positive reviews agree with this. We make our products with care so that you can look your best!
We understand that you want to look great and that ordering products on the Internet may mean that you don’t get a perfect match the first time. Don’t worry! We’ve made it easy for you to find the hair extensions that are perfect for your own unique hair color/style. If you’re not 100% satisfied with your new tape in hair extensions, we have a 7 day guarantee for all customers that makes it easy to find the right hair color for you, and will gladly exchange it.
We offer exchanges on any hair extension set that meet the following conditions:
– Hair extensions can be EXCHANGED ONLY within 7 days of receiving the hair. Any hair exchanges MUST BE in the original condition as sent out to you. This means that the hair CANNOT be worn, styled, opened, cut or washed.
– Extensions CANNOT be returned for hygienic reasons.
– Hair products are all FINAL sale and cannot be returned. This includes the adhesive remover and two-sided tape.
– Hair must be returned back to us in its original packaging. Our clear packaging allows you to get a good look at the hair without opening it to see if it’s the right color. If the package has been opened and the hair ties removed or altered any way, we are unable to accept it for a exchange.
– You must pay the postage and shipping costs for returning the hair back to us. We cannot exchange the hair until we have received the hair and verified it is in its original brand new condition. Once we have received the hair extensions back, and verified it, we typically send out the new exchanged hair within 7 days if the hair meets our conditions for exchanges.
If you have any questions about exchanging our hair products, please contact us with your questions. We are happy to help in any way that we can.